Legal & Privacy
Last updated on August 10, 2025
Arena Views – Terms of Use (Membership & Property Portal)
Effective Date: 09 August 2025
These Terms of Use (“Terms”) govern your access to and use of the Arena Views membership programme and property portal (together, the “Platform”). The Platform is operated by Arena Views Ltd (“we”, “us”, “our”), registered in England and Wales under company number [●], with its registered office at Agora Shopping Centre, 140a Queensway, Milton Keynes, Buckinghamshire, England, MK2 2AA.
These Terms form a legally binding agreement between you and Arena Views Ltd. They define your rights and obligations when you create an account, purchase or use a membership, or access any part of the Platform. They also ensure that we comply with all relevant UK legislation, including the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, the UK GDPR, and the Data Protection Act 2018.
If you do not agree to these Terms, you must not use the Platform, and you should contact us immediately to close your account.
1. Membership Plans & Pricing
We offer two principal membership tiers: Standard Membership and Home Ownership Membership. The Standard Membership, priced at £220 per year, includes access to member-only property listings, exclusive event invitations, networking opportunities, and various membership perks. This tier is designed for individuals looking to engage with the property market at an informational and community level without committing to ownership through the Platform.
The Home Ownership Membership is a one-time payment of £90,000. It includes all the benefits of Standard Membership and adds access to designated home ownership opportunities, priority booking rights for specific properties, and enhanced acquisition support services. This membership tier is designed for serious purchasers seeking to secure a specific property opportunity within our network, and it includes a tailored concierge-style service.
All prices are inclusive of VAT unless otherwise stated. We reserve the right to adjust prices in line with changes to our costs, market conditions, or tax obligations, giving you reasonable prior notice before your renewal or purchase. Price changes will not affect any membership already paid for unless a renewal is due.
2. Eligibility & Account Registration
To register for an account and access the Platform, you must be at least 18 years old and capable of entering into a legally binding agreement under the laws of England and Wales. By registering, you confirm that you meet these requirements and that you are acting in your own capacity and not as an agent for any third party unless authorised in writing by us.
When creating your account, you must provide accurate, complete, and up-to-date information, including your legal name, current contact details, and any other information required for verification. You are responsible for maintaining the security of your account and must not share your login credentials with any third party. If you suspect your account has been compromised, you must notify us immediately.
We reserve the right to decline or suspend your registration if we believe the information you provided is false, incomplete, or misleading, or if we have reason to believe your use of the Platform breaches these Terms or applicable laws. We may require identity verification at any time to protect the integrity of the Platform and its users.
3. Payments, Renewals & Cancellation
All payments must be made in GBP using the approved payment methods provided on the Platform. Payments are processed by authorised third-party payment processors in compliance with the Payment Services Regulations 2017. We do not store your full card or bank details; however, our payment partners may store payment information for recurring billing purposes.
Standard Memberships automatically renew annually unless you provide at least 14 days’ notice before the renewal date. You authorise us to take payment from your stored method unless you have cancelled in accordance with these Terms. The Home Ownership Membership is a single upfront payment, non-renewable, and non-refundable except where required by law or under your statutory rights.
If you are a consumer, you have the right to cancel your membership within 14 days of purchase under the Consumer Contracts Regulations 2013. However, if you access membership services during this period and have expressly agreed to waive your right to cancel, you will no longer be entitled to a refund. Any applicable refunds will be issued within 14 days to your original payment method.
4. Acceptable Use
You agree to use the Platform only for lawful purposes and in compliance with all applicable UK laws, regulations, and these Terms. You are responsible for all activity conducted under your account. You must not use the Platform to engage in any activity that could harm other users, our reputation, or the security and integrity of our systems.
Prohibited uses include uploading or sharing unlawful, defamatory, obscene, discriminatory, or infringing content; engaging in fraudulent or misleading conduct; attempting to bypass security measures or gain unauthorised access to data or systems; using automated tools to harvest or scrape content without our written consent; or engaging in conduct that disrupts other users’ enjoyment of the Platform.
We reserve the right to monitor your activity and remove content or suspend accounts if we determine that you have violated these Terms. For serious breaches, we may terminate your membership immediately and, if necessary, report unlawful conduct to the relevant authorities.
5. Property Content & Third-Party Services
The Platform may feature property listings, market data, event information, and introductions to third-party service providers such as estate agents, developers, lenders, or legal advisers. We do not act as a property developer, estate agent, or financial adviser, and we do not provide regulated financial services.
While we make reasonable efforts to ensure that information is accurate and up-to-date, we cannot guarantee that properties remain available or that listed details are free from errors. Market conditions can change rapidly, and all property transactions are subject to contract and due diligence. You should verify all details independently before making any financial or contractual commitments.
Any agreements you enter into with third parties are solely between you and those parties. We are not responsible for their performance, and we exclude liability for any loss arising from dealings with them. We strongly recommend obtaining independent legal, financial, and property advice before entering into any transaction.
6. Intellectual Property
All intellectual property rights in the Platform, including all content, designs, text, graphics, images, video, software, and logos, are owned by or licensed to Arena Views Ltd. These rights are protected by UK copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, revocable licence to access and use the Platform for your personal, non-commercial use in accordance with these Terms. You may not copy, modify, reproduce, distribute, display, transmit, or create derivative works from any part of the Platform without our prior written permission.
Unauthorised use of our intellectual property may result in termination of your account and legal action. You acknowledge that nothing in these Terms grants you any ownership rights in the Platform or its content.
7. Data Protection
We process your personal data in accordance with the UK GDPR and the Data Protection Act 2018. By using the Platform, you consent to the collection, processing, and storage of your personal information as described in our Privacy Notice.
We collect personal data to provide membership services, improve the Platform, comply with legal obligations, and protect against fraud. You have rights under data protection law, including the right to access, correct, delete, and restrict processing of your personal data, as well as the right to object and to data portability.
We use cookies and similar technologies to enhance your experience, as explained in our Cookie Notice. You can manage your preferences via our consent tool or your browser settings, but disabling certain cookies may limit your access to some Platform features.
8. Disclaimers & Liability
The Platform and its content are provided “as is” and “as available.” We make no warranties that the Platform will be free from errors, interruptions, or security vulnerabilities, and we disclaim all implied warranties to the fullest extent permitted by law.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under UK law. If you are a consumer, your statutory rights are unaffected.
Subject to the above, our total liability for all claims arising from or related to your use of the Platform shall not exceed the total fees you have paid to us in the 12 months prior to the claim. We will not be liable for any indirect, consequential, or special losses.
9. Termination
We may suspend or terminate your account if you breach these Terms, fail to pay fees, or if we are required to do so by law or regulation. In serious cases, such as fraudulent activity, termination may take effect immediately and without notice.
You may cancel your membership at any time in accordance with Section 3. Upon termination, your right to access the Platform and use its services will cease immediately. You must not attempt to re-register without our permission.
We also reserve the right to withdraw or suspend the Platform, or any part of it, with reasonable notice for operational or maintenance purposes.
10. Governing Law & Dispute Resolution
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer protection law allows you to bring proceedings in your country of residence.
We encourage you to contact us at support@arenaviews.co.uk to resolve any concerns before taking formal legal action. We may consider alternative dispute resolution methods if appropriate.
If any provision of these Terms is found to be invalid or unenforceable, it will not affect the validity of the remaining provisions.
Contact: Arena Views – Member Services
Agora Shopping Centre, 140a Queensway, Milton Keynes, Buckinghamshire, England, MK2 2AA
Email: support@arenaviews.co.uk